my order arrive?
Domestic orders (orders
shipping to the 48 contiguous United States) usually ship out within 1-2 business days. We ship domestic orders via FedEx
or United States Postal Service (USPS). A tracking number will be emailed
to you so you can track your order to your door. Transit times range
from 1-5 business days, depending on your location and selected method
How do I
know I'm getting the highest quality products?
Each component of the
hookah is made from the highest quality materials.
Silver Smoke Wholesale located?
Orders are shipped
from our company in Houston, TX.
hesitant to order a hookah pipe because it looks complicated to set up
and use, is that true?
Hookah pipes are
really easy to use and set up. The hookah pipes come with step-by-step
setup instructions online and we are always available via telephone or email
with any additional set-up/care questions.
Do you ship
Yes, we ship to all
parts of the world. Shipping costs are based on the weight of your order
and desired shipping method. We ship internationally via USPS (United
States Postal Service). Processing of international orders takes 1-3
business days due to verification of credit card and address. Shipping
charges are calculated via the online system, just enter the country to
get the shipping costs after adding items to the shopping cart.
Free shipping for orders advertised on website does not apply to
international shipping. Free shipping only applies to USA destinations.
Any orders returned back will incur a 15% restocking fee and shipping
costs will not be refunded.
does the flavored shisha last, will it spoil?
Our shisha is of the
highest quality. As long as it remains in an air tight container, such
as tupperware or a ziplock bag, the shisha will remain fresh for
at least six months.
doesn't seem to be smoking right. What do I do?
1. Check your bowl. The most common mistake
is packing the shisha too tightly. Make sure that you break the shisha
apart and lightly sprinkle it into the bowl to the top. Don't fill it
past the top because you'll be packing the shisha when you cover it with
a metal screen or foil.
2. Check your charcoal. If the charcoal is
covered with ash, there may not be enough heat getting to the shisha.
Use your tongs to tap the charcoal ash off into your hookah tray and
place the red charcoal back on your head.
3. Check your gaskets. Make sure that all
of the components of the hookah are fitting nicely together. A snug fit
will make the smoke flow more efficiently. You may check for a burnt
gasket. Some hookahs expose the gasket and are easily burnt by charcoal
that is moved around in the tray.
4. Check your hoses. If you have multiple
hoses, make sure that all ends are plugged properly. For example, if you
have two or three hoses on your hookah and there is only one person
smoking, you'll need to remove the hoses and use rubber stoppers or tape
to block the hose holes.
your return policy?
All returns must be shipped back Silver Smoke Wholesale within 7 days of receiving
the order. All orders must be returned in original unused condition with
all accessories. The return shipping costs must be paid for by the
customer. If a product was received defective, Silver Smoke Wholesale will gladly
replace it or provide a full credit. International Orders Only:
returned back will incur a 15% restocking fee and shipping costs will
not be refunded.
get an email confirmation of my order. How do I get one?
shopping cart automatically sends out an email confirmation after each
order is finalized. If you did not receive an email confirmation, please
email us at
contact@SilverSmokeWholesale.com and we will send you out another one.
add things or make changes to my order?
Please contact us as soon as possible to make changes to your order. If
it is during normal business hours, please call us at 877-946-6524 so
that we can make changes to your order before it is shipped out. If it
is after business hours, please send us an email with your changes.
What is the Texas
On September 1, 2009 the Texas Legislature
passed a law which increased the OTP tobacco tax in the state of Texas
by over 325% causing hookah tobacco products to become very expensive.
Due to this reason, Silver Smoke Wholesale must charge an addon tax fee to any
tobacco based shisha sold to a Texas consumer. If you are purchasing
tobacco in person at the Silver Smoke Wholesale store or shipping tobacco to a
destination inside of Texas you will be billed for the Texas tobacco
taxes due on your order. We will call/email you to notify you of the
extra amount before shipping order.
What is your selling policy?
You must be
18 years of age or older to order any and all products offered on our
website. We aggressively utilize all available security methods in an
effort to verify age and credit card information. Any patrons violating
diligently track all credit card transactions and any misuse or
fraudulent activity will be reported and may be prosecuted. Credit card
fraud is a felony. BUYER IS RESPONSIBLE FOR ALL APPLICABLE TOBACCO TAXES
IN THEIR HOME STATE EXCEPT IN TEXAS. WE PAY TEXAS TOBACCO TAXES ONLY.
PLEASE ABIDE BY ALL TOBACCO AND STATE LAWS WHEN PURCHASING TOBACCO FROM
Silver Smoke Wholesale LLC.